Instagram help center email

This teaches you how to contact Instagram via phone or email, as well as how to access various Instagram help resources if you're concerned about your account. Contacting Instagram does not guarantee a response, as whatever problem you're experiencing usually isn't viewed as a priority by Instagram. If you forgot your password, you'll need to reset your Instagram password yourself.

Steps

Method 1

Contacting Directly

1. 
   1
   Understand that you most likely won't receive a response.Instagram's phone line is largely a help resource rather than a method for getting into contact with an actual human being and contacting Instagram via email or social media doesn't guarantee that the message even will be read or responded to.^[1]

   • Instagram has over 700 million global users, many of whom try to contact Instagram directly on a daily basis. This is why Instagram's "support" services are impersonal, and mostly based on self-help.
2. 
   2
   Visit the Instagram support site. Go to https://help.instagram.comin your web browser and click the topic on the left that most closely relates to the issue you want to contact Instagram about. If you need help with your account or the app, this is the best resource to use.

   • You can also type some keywords into the search bar at the top to quickly find the topic you're looking for.
3. 
   3
   Call Instagram. Dial (650) 543-4800 on your phone to call Facebook's helpline, then press 2 when prompted. This will bring up Instagram's automated support information line.

   • You will not be able to actually talk to an Instagram representative on the phone. If you need to reset your password or access your account, using Instagram's support website is faster and can provide more information to help you with your issue.
4. 4
   Send an email. Using your preferred email service, send to support@instagram.com an email listing your account name, the nature of your problem, and any other information that you consider pertinent.

   • The chances of you receiving an email back from Instagram are extremely low.
   • Keep your email concise, and make sure that you only list information that is necessary.
5. 5
   Try contacting Instagram on social media. It's a long shot, but very occasionally, Instagram will see and respond to inquiries on social media. You can use both Facebook and Twitter for this process:

   • Twitter - Go to the Instagram Twitter page, click Tweet to Instagram (or tap the Tweet feather icon), enter your tweet, and select Tweet.
   • Facebook - Go to the Instagram Facebook page, select the Message button, enter your message's details, and send the message.

Method 2

Problem-Solving

1. 1
   Block abusive or irritating users. If you're constantly bothered by someone on Instagram, the easiest way to prevent them from harassing you is by blocking them.

   • You can also report the person from the Instagram Help Center if the person in question is illegally harassing or threatening users.
2. 2
   Change your password frequently. To avoid having your account hacked or compromised, change your password at least every six months.

   • You can also reset an unknown Instagram password if need be.
3. 
   3
   Consider making your account private. You can make your Instagram account private—meaning that people who aren't currently following you can't view your content until you accept their follow request—from within the mobile app's settings:

   • Open Instagram
   • Tap the profile icon
     
   • Tap the gear icon (iPhone) or ⋮ (Android).
   • Tap the "Private Account" switch.
   • Tap Yes if prompted.
4. 
   4
   Disable your Instagram account for a while. If there's controversy or undesirable behavior surrounding your account, it may be best to deactivate temporarily your Instagram account. You can reactivate the account at any time by signing back into it.

Method 3

Reporting Something on Desktop

1. 
   1
   Open the Instagram Help Center. Go to https://help.instagram.com/ in your preferred browser.
2. 
   2
   Click Privacy and Safety Center. It's on the left side of the page.
3. 
   3
   Click Report Something. This option is near the bottom of the left-hand column of options.
4. 
   4
   Select a category. On the left side of the page, click the most pertinent of the following options:

   • Hacked Accounts - Select this option if you believe that your account has been hacked.
   • Impersonation Accounts - Select this option if you have evidence of an account impersonating you.
   • Underage Children - Click this option if you think you've found an account belonging to someone under the age of 13.
   • Hate Accounts - Click this option to report a hate-speech account.
   • Exposed Private Information - Select this option if you encounter someone posting a user's private information (e.g., home address).
   • Self-Injury - Click this option to report posts in which another user is clearly harming themselves.
   • Abuse & Spam - Click this option to report abuse, spam, or harassment.
   • Exploitation - Select this option to view resources regarding reporting human trafficking.
   • Other Types of Reports - If you don't see your reason for wanting to contact Instagram, click this option.
5. 
   5
   Answer any subsequent questions. Depending on your chosen problem, you may have to answer questions, navigate drop-down menus, and/or fill out forms:

   • Hacked Accounts - Select one of the links below the "Hacked Accounts" heading, then follow the instructions.
   • Impersonation Accounts - Select one of the links below the "Impersonation Accounts" heading, then follow the instructions.
   • Underage Children - Click the How do I report... link, click fill out this form, enter the account's details, and click Send.
   • Hate Accounts - Click the Reporting harassment link, click report it, fill out the form, and click Send.
   • Exposed Private Information - Click the report it to us link, fill out the form, and click Send.
   • Self-Injury - Select a link under the "Self-Injury" heading, click the report option if available, fill out the form, and click Send.
   • Abuse & Spam - Select a link under the "Abuse & Spam" heading, click report if possible, fill out any form provided, and click Send.
   • Exploitation - Select a link below the "Exploitation" heading to view resources for reporting human trafficking or child exploitation.
   • Other Types of Reports - Select a link on the page, click the report, contact, fill out, or let us know link, fill out any form provided, and click Send.
6. 
   6
   Wait for the problem to be resolved. You most likely won't hear back from Instagram, but your feedback will be taken into account. If the problem isn't resolved within a week, you can report it again, or you can try a different approach.

Method 4

On Mobile

1. 
   1
   Open Instagram. It's the multicolored app that resembles a camera lens. If you're already logged into Instagram, doing this will take you to the home page.

   • If you are not logged in automatically, enter the email address and password for your Instagram account.
2. 
   2
   Tap

   

   or your profile picture. It's in the bottom-right corner of the screen. This will take you to your profile page.
3. 
   3
   Tap the gear icon (iPhone) or ⋮ (Android). This is in the top-right corner of the page. This will take you to Instagram's settings page.
4. 
   4
   Scroll down and tap Report a Problem. It's near the bottom of the page in the "Support" section.
5. 
   5
   Select an option. Tap one of the following options:

   • Spam or Abuse (iPhone) or Report Spam or Abuse (Android) - Opens the Instagram Help Center.
   • Something Isn't Working or Report a Problem - Opens a text field for you to report a bug.
   • General Feedback or Send Feedback - Opens a text field for you to give feedback.
6. 6
   Follow your option's directions. Depending on the option that you selected, your choices will vary:

   • Spam or Abuse or Report Spam or Abuse - Navigate the Help Center.
   • Something Isn't Working or Report a Problem - Type in a report, then tap Send or ✓. On Android, you can also tap ＋ to select and upload a screenshot.
   • General Feedback or Send Feedback - Type in your message, then tap Send or ✓. On Android, you can also tap ＋ to select and upload a screenshot.
7. 7
   Wait for the problem to be resolved. You won't hear back from Instagram, but they will attempt to address the problem within a week of receiving your message.

   • In the meantime, you can try some problem-solving techniques to improve your Instagram experience.